1. Digital Nature of Our Products SIMPLE GAMES SG PTE. LTD. exclusively provides virtual digital products in the form of in-game add-on packs. As these items are entirely digital assets, there is no physical dispatch, no physical delivery, and consequently, no physical parcel tracking numbers are issued. All order fulfilment is conducted instantaneously and electronically within our digital infrastructure.

2. The Statutory Right of Withdrawal We operate in strict compliance with the European Union Consumer Rights Directive, New Zealand consumer protection legislation, and applicable international digital commerce frameworks. Under standard circumstances, consumers in certain jurisdictions possess a 14-day right of withdrawal (cooling-off period) for online purchases.

However, specific statutory exemptions apply to the provision of digital content which is not supplied on a tangible medium.

3. Explicit Waiver of the 14-Day Right of Withdrawal By completing a transaction on our platform, you explicitly consent to the immediate execution of your order and the instant electronic provisioning of your virtual items.

You formally acknowledge and agree that once the delivery of the digital content has commenced, you immediately and entirely waive your 14-day right of withdrawal. Due to the immediate and irrevocable nature of digital licence allocation, all sales are considered final upon successful digital delivery. We do not accept returns or process refunds for a change of mind or user error after the virtual items have been credited to your account.

4. Technical Discrepancies and Resolution We prioritise structured, fair, and professional resolutions for all our users. Should you experience a documented technical failure that prevents the digital add-on pack from being successfully applied to your game account, or if you identify an administrative discrepancy in your billing statement, we instruct you to contact our corporate support team immediately.

Addressing billing or technical enquiries directly through our official administrative channels is the most efficient and practical method to resolve any operational concerns regarding your digital transaction.

5. Corporate Contact Information For all billing enquiries, technical support, or questions regarding this policy, please direct your correspondence to our administrative office:

  • Company Name: SIMPLE GAMES SG PTE. LTD.
  • Company Registration Number: 202011823W
  • Registered Office Address: 6 Raffles Quay, #14-06, Singapore 048580
  • Corporate Email Address: matching@joylinkfruit.com
  • Telephone: +65 81890366