1. Nature of Virtual Digital Products SIMPLE GAMES SG PTE. LTD. specialises exclusively in the provision of virtual digital products, specifically in-game add-on packs. As these items are entirely digital assets, the Company does not engage in physical warehousing, packaging, sorting, or postal dispatch. Consequently, no physical consignment tracking numbers or courier tracking details are issued. All order fulfilment is executed systematically and entirely online.

2. Delivery Process and Timeline After your transaction is verified and payment is successfully processed, our automated system will initiate the configuration process. An activation code will be sent via email. Due to the instantaneous delivery of digital content, there is no physical shipping time, and all assets will be automatically reflected in the game environment.

3. Waiver of the Right of Withdrawal (EU and NZ Regulatory Compliance) The Company operates in strict alignment with the European Consumer Rights Directive, New Zealand consumer protection legislation, and statutory global digital trade frameworks.

In accordance with specific regulations governing digital content supplied via non-tangible media: By confirming your transaction, you explicitly consent to the immediate execution of the digital delivery process and formally acknowledge that once the delivery of the digital content has commenced, you immediately and entirely forfeit your 14-day right of withdrawal and any associated cooling-off periods.

Because virtual items cannot be systematically returned or revoked once assigned, all completed transactions are final. We do not accept returns, cancellations, or process refunds for a change of mind, user error, or accidental selection after the virtual items have been credited to your account by our system.

4. Account Updates and Operational Variations We are committed to maintaining structured and efficient operational workflows. In rare instances where internet network fluctuations or scheduled system maintenance cause a temporary delay in the automated allocation of your purchased digital content, users are instructed to contact our support team.

Please provide your transaction receipt and account identifiers via the official corporate channels listed below. Our administrative team will systematically verify the transaction logs and assist in cross-referencing and updating the asset allocation within our standard business parameters.

5. Corporate Contact Information For all enquiries regarding digital delivery, transaction records, or account licensing status, please establish formal correspondence through the official corporate channels provided below:

  • Company Name: SIMPLE GAMES SG PTE. LTD.
  • Company Registration Number: 202011823W
  • Registered Office Address: 6 Raffles Quay, #14-06, Singapore 048580
  • Corporate Email Address: matching@joylinkfruit.com
  • Telephone: +65 81890366