1. What nature of products do you provide?

We supply virtual game add-on packs exclusively for our proprietary matching puzzle game. These are entirely digital items intended to enhance your interactive gameplay experience. We do not provide, warehouse, or ship any physical merchandise.

2. Do I own the virtual items after completing a purchase?

No. When you acquire an add-on pack, you are purchasing a limited, non-exclusive, non-transferable, and revocable licence to utilise those specific digital assets strictly within the designated game environment. All intellectual property rights—including source code, visual artwork, themes, and audio assets—remain the exclusive property of SIMPLE GAMES SG PTE. LTD. Extracting, reproducing, or using these assets for external commercial purposes is strictly prohibited.

3. Will I be charged automatically or entered into a subscription?

No. Every transaction conducted on our website is a single, independent, one-time purchase. Our system does not incorporate any recurring subscription mechanisms, automated billing cycles, or automatic renewal functions. You will only ever be billed for the specific order you actively select and submit.

4. How can I track my shipment or delivery?

Because our items are strictly virtual digital products, there is no physical transit, and no physical consignment tracking numbers are issued. Delivery is executed electronically and systematically.send an email containing an activation code to your account.

5. Can I request a refund or cancel my order under the 14-day rule?

In accordance with the European Consumer Rights Directive and New Zealand consumer protection legislation governing digital assets supplied via non-tangible media, once the digital delivery process has commenced, you explicitly consent to forfeit your 14-day right of withdrawal. Because virtual assets cannot be systematically returned or deactivated once credited, all successful deliveries are final and non-refundable.

6. Is there an age requirement to purchase these add-on packs?

Yes. Our website and virtual items are intended strictly for individuals who are 18 years of age or older. We do not operate transaction systems for minors. By processing a transaction, you affirm that you have reached the legal age of majority, which helps prevent administrative and billing complexities involving unauthorised payment usage.

7. What should I do if my purchased items do not appear in my game account?

While digital delivery is designed to be immediate, temporary localized network fluctuations or standard system updates may occasionally cause a brief variation in account updates. If your assets are not visible within a reasonable timeframe, please do not attempt a duplicate transaction. Instead, reach out to our corporate support team with your transaction receipt, and we will systematically verify our records to resolve the issue.

Corporate Support Contact Information

For any operational enquiries, billing clarifications, or asset updates, please use the official corporate channels below:

  • Company Name: SIMPLE GAMES SG PTE. LTD.
  • Company Registration Number: 202011823W
  • Registered Office Address: 6 Raffles Quay, #14-06, Singapore 048580
  • Corporate Email Address: matching@joylinkfruit.com
  • Telephone: +65 81890366